Refund policy

📦 Returns & Refund Policy – KeyraFold™

We offer a 30-day return window from the date of delivery.

🔁 Return Eligibility

To be eligible for a return, the item must meet ALL of the following conditions:

  • Item must be unused
  • Must be in original condition
  • Includes all original accessories (keyboard, cable, pouch, manual)
  • Returned in original packaging
  • No signs of wear, damage, or misuse after delivery
  • Must include valid proof of purchase

⚠️ We reserve the right to reject any return that does not meet these conditions after inspection.

📩 Return Process

To initiate a return, contact us at:
📧 your@email.com

Once approved, you will receive:

  • Return instructions
  • Return address

⚠️ Returns sent without prior authorization will not be accepted.

🚚 Return Shipping

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable
  • Customer assumes responsibility for safe return delivery
  • We are not responsible for items damaged during return shipping

🔍 Damaged, Defective, or Incorrect Items

We understand that issues can happen.

Customers must contact us within 48 hours of delivery with:

  • Clear photos and/or videos showing the issue

After review, we may offer one of the following solutions:

  • Replacement unit
  • Replacement parts
  • Partial refund
  • Store credit

⚠️ Resolution will be determined based on the severity of the issue.

⚙️ Product Characteristics Disclaimer

KeyraFold™ is a portable electronic device designed for everyday use.

Minor variations such as:

  • Slight surface marks
  • Packaging wear from shipping
  • Small cosmetic differences

do not affect functionality and are not considered defects.

❌ Non-Returnable Situations

We do not accept returns for:

  • Normal wear or misuse
  • Damage caused after delivery
  • Minor cosmetic variations
  • Items purchased on sale or discount
  • Missing accessories not reported within 48 hours
  • Refusal to provide evidence of issue

🇪🇺 EU Customers – Right of Withdrawal

Customers located in the European Union have the right to cancel their order within 14 days of delivery, provided the item is:

  • Unused
  • In original packaging
  • Complete with all accessories

🚫 Order Cancellation Policy

Orders cannot be canceled once they have entered the logistics process.

Once processed:

  • Orders are integrated into international shipments
  • Individual removal is not possible

Refunds are only available after delivery and approval under this policy.

🚚 Shipping Disclaimer

Delivery times are estimates, not guarantees.

Delays may occur due to:

  • Carrier processing
  • Customs
  • Weather conditions
  • High shipping volume
  • International logistics

Shipping delays do not qualify for cancellation or refund while in transit.

💳 Refunds

Once a return is received and inspected:

  • Approved refunds will be issued to the original payment method
  • Processing time: up to 10 business days
  • Banks may take additional time to reflect funds

⚖️ Chargebacks & Disputes

We strongly encourage customers to contact us before opening a dispute.

By placing an order, customers agree that:

  • We are given the opportunity to resolve any issue
  • Opening a chargeback without contacting us may delay resolution

We reserve the right to submit:

  • Order confirmation
  • Tracking information
  • Proof of delivery
  • Customer communication

Fraudulent disputes may result in:

  • Denial of future service
  • Submission of evidence to payment providers

⚖️ Limitation of Liability

KeyraFold™ reserves the right to:

  • Determine product condition upon return
  • Deny refunds that do not meet policy requirements
  • Resolve claims based on available evidence